Straight answers

Robocount FAQ.

We've never heard of you — why should we trust it?

Fair question; tax isn't something to gamble on. Robocount is HMRC-recognised, files through the same Government Gateway as TaxCalc and IRIS, and exposes the working behind every number. Join early access and run one return through Robocount before you move a client across.

How do I know the computation is correct?

Every figure on the return is traceable. Click any number to see the calculation, the legislation it rests on, and everything downstream that depends on it. Override a value and the knock-on effects update instantly — nothing's hidden in a black box.

What happens to my data if you disappear?

It's yours, always. Export everything — computations, filings, PDFs, audit trails — any time, no lock-in. We host in the UK with proper backups and redundancy, not a box under someone's desk.

I'm cautious about AI touching client returns.

Good. So are we. The AI suggests; you confirm. Every AI-assisted entry runs through the same validation as manual entry. Filing is always a deliberate human decision: either a person files the return in Robocount, or the practice owner has explicitly given an API key permission to file. Only the owner can grant that permission, and only when signed in to Robocount. Without it, an AI agent can prepare a return but cannot file it. Every action an agent takes is recorded in the audit trail against the person who created its key. You can disable the AI entirely if you'd prefer.

Will HMRC accept a return that AI helped prepare?

Yes. HMRC requires a valid return submitted through a recognised channel — which ours is. A person stays accountable: the accountant or director files it, or the practice owner has authorised a specific key to file on their behalf. The AI just gets you to that point faster.

My current software works fine.

When did you last enjoy using it? Join early access and run one return through Robocount when signup opens. If it isn't faster, cheaper and less annoying, your old setup is still there.

How long does switching take?

A weekend. Sign up, import your client list from a CSV, connect HMRC, and you're live. Bring the whole team in — there's no per-user fee. Larger migrations: we'll help directly, just ask.